143: Communication Expert: The Psychology Behind Feedback That Works | Joe Hirsch
Release Date:听
April 15, 2025
Release Date: Mar 18
Giving and receiving feedback is one of the most critical yet difficult skills in leadership. Many leaders avoid giving honest feedback, and even more struggle to receive it without defensiveness. But what if feedback didn鈥檛 have to feel so uncomfortable?
In today鈥檚 episode, we鈥檙e joined by Joe Hirsch, a communication expert, speaker, and author of The Feedback Fix. Joe introduces his Feed Forward approach鈥攖ransforming feedback from a dreaded conversation into a tool for growth. He shares strategies on how to foster a feedback culture, filter out bad feedback, and turn tough conversations into learning moments.
What You鈥檒l Learn:
Why leaders struggle with giving and receiving feedback
How to shift feedback conversations from blame to partnership
The science behind why feedback triggers defensiveness
How to ask for better feedback and become a feedback magnet
The Feed Forward approach to make feedback feel empowering, not punishing
In This Episode:
00:01 鈥 Introduction to Joe Hirsch
01:07 鈥 Why Feedback is Hard (But Necessary)
03:56 鈥 Becoming a Feedback Magnet
05:39 鈥 Joe鈥檚 Personal Story: Why Feedback Became His Life鈥檚 Work
09:25 鈥 What is Feed Forward?
11:44 鈥 How to Deliver Feedback Without Causing Defensiveness
16:13 鈥 What to Do When People Resist Feedback
18:12 鈥 Creating a Feedback Culture in Teams
20:07 鈥 How to Normalize Feedback in the Workplace
24:12 鈥 The Neuroscience of Learning from Mistakes
28:24 鈥 How to Filter Good vs. Bad Feedback
32:21 鈥 The Danger of Asking Too Many People for Feedback
35:31 鈥 What to Do When Feedback Hurts
39:48 鈥 How to Apply Feedback Effectively
41:25 鈥 The Role of AI in Feedback
Resources Referenced:鈥
The Feedback Fix by Joe Hirsch 鈥
Joe Hirsch鈥檚 麻豆果冻传媒bsite 鈥
Marshall Goldsmith (Author of What Got You Here Won鈥檛 Get You There) 鈥
Amy Edmondson on Intelligent Failure 鈥
The Fearless Organization by Amy Edmondson -
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